Chris Overall 2018

Solus were recommended to us for the best open fire pits. Though expensive, they certainly are [the best] and we totally love it. The finis on the concrete is like looking at an Apple product…fine finish, exacting tolerances and well made.

The packing was perfect to preserve the integrity of the product, the unpacking was easy and the install went without problems.

The service and quotation process was smooth and professional and very helpful. All staff at sit and the manager were polite and professional and very helpful.

I totally recommend this product and firm to deal with.

Jim Kershaw

Great response and support through the sales process as subsequent follow-up for the after-market purchases.

Cristen Gould

Beautiful product, sales super helpful and speedy with samples and products. Also very helpful to our gas fitter when he had questions. Thank you.

Susan Green

We wanted a quality water feature. We found Solus to be extremely professional from start to finish in providing information and helping with sample, to ensure we had the right colour to blend with the rest of our landscaping. Solus provided unprompted updates re delivery and have helped with every piece of information that we have ever requested. their customer services is second to none. The end result is a beautiful water feature that is a centre piece in our garden, perfect to watch and lovely to hear.

Wendy Dupree

Excellent Service and product from Solus!

I was impressed from my first contact with Solus. Martes answered all of my questions, and our samples arrived right away. Our firebowl arrived on time, in the most incredible packaging, without a scratch, and it looks fantastic in our yard and works great – exactly what we wanted! I wouldn’t hesitate to recommend Solus to anyone looking for a high quality firebowl.

Marshyd

Incredible company to order from. I ordered the 36 Hemi firebowl to complete my backyard hardscape project. They were awesome to deal with. They provided great advice on colour choices. Never tried to upsell. The customer service was impeccable.

The product itself is better than expected. The purchase and shipping process was quick and flawless.

Highly recommend this product and company.

Steven Barnes

I purchased the 26″ hemi fire bowl and it looks great in our backyard. Kris Roath at Solus Decor was extremely helpful throughout the purchase. He even timed the delivery of the firebowl to coincide almost exactly with the arrival of our gas fitter! I couldn’t be more pleased with the fire bowl and their service.

Keith Kruger

Awesome service even though we didn’t purchase a product. The 36″ firebowl came with the house we just purchased. They are sending us the valve key that was missing for free. Now that’s customer service.

Kerri Buksa, Designer

I have purchased a number of the firebowls from Solus over the years for clients as well as one for my personal use. My clients and I have been extremely happy with the purchase. Customer service has been great, always ready to help.

David Magee

Our Solus Hemi Fire Bowl is installed at our beach home in Santa Rosa Beach. It sits next to the pool and is both the physical and spiritual focal point of the outdoor patio. We have friends and family who come over to “gather by the pit.” It is easy to start and we hate to ever turn it off because it is both the light and warm we gather around. The cover is easy to slip on and off and the wood top makes for a good table when the pit is not lit. Solus Decor as a company is very responsive and easy to work with as well. Highly recommended.

Ralph Petley-Jones

The sales staff were informative and prompt. We picked it up ourselves and the staff at your office and warehouse were wonderful. It looks great. We are just waiting for the gas fitter to hook it up. I will report back when that happens.

Kathleen Sullivan

 

I purchased the Hemi 36 fire pit for my deck and it is absolutely beautiful. Solus was great to work with during the entire process and always available to answer questions and provide samples. I would highly recommend this fire pit!

Jaime Latchford

Our family has 3, 36” Hemi fire bowls and counting. We have be completely satisfied with all of the products we have ordered from Solus. We are constantly complimented on how beautiful the fire bowl looks. Also worth mentioning is the top notch customer service. We will continue to use and recommend Solus to anyone.

Maggie Schneider

Hemi outdoor gas fire pit Solus
Hemi Firebowl

We have been looking for a fireable for a while but found that many did not produce enough heat. The townhouse where we live has a Solus fire pit on the rooftop so we thought we would give it a try. It is a costly fire bowl but well worth the quality and durability,l as I believe it will last for many years. We have seen many at the local barbecue and hardware stores but nothing compares to the quality of the Solus bowl.
We were also very impressed with the customer service, Graham was always quick to respond with any questions and provided us a few quotes in order to provide us with the best option for us. Shipping was also very communicative and willing to work around my schedule in order for us to receive the product.
I was very please with the whole experience and I’m now enjoying the beautiful fire bowl. It is certainly attracting a lot of neighbors attention!

Michael Johns

I purchased a natural gas hemi 36 back in 2014, and my family has been using it regularly for the past four years. There’s a lot to like about this product and this company. To begin with, our sales and delivery experience was first-rate. I was a little hesitant about having a heavy concrete product shipped from Vancouver to Edmonton, but I needn’t have worried. Our fire bowl arrived very well packed and crated. Moving the fire bowl into our back yard was easy using the supplied lifting straps, but does require two people. Once installed over the gas line we had run for this purpose, the fire bowl looked stunning–sleek and modern and an instant focal point. We also purchased the hardwood tabletop and all-weather cover, and after living with them for four years, I can recommend both. The tabletop has proven very useful for those times when we’re sitting outside with food and beverages, but have no intention of lighting the fire bowl. The all-weather cover, at least the one we have, has worn like iron. After four Edmonton winters, it’s still in remarkably good shape. The fire bowl itself has exceeded our expectations; it’s easy to light, looks wonderful in operation, and makes sitting in our back yard on a summer’s evening that much more special. We have never regretted our purchase, and we have never hesitated to recommend Solus Decor to the many people who have complemented our fire bowl.

Tatandles

Cheshire, UK, client photo of Hemi firepit in their garden

We purchased the most beautiful firepit from Solus Decor having seen a photo of it in the Sunday Times Home section.

The company was very professional from start to finish. All our questions were answered promptly and they kept us up to date about delivery and setup.

The fire pit came incredibly well boxed up and was delivered on time and with full instructions.

The product is really very attractive and acts not only as a great meeting point in the garden for family and friends, but as a focal point in itself.

Couldn’t recommend it and Solus more.

Dave Brown

Provided a great looking product when I needed it, without any fuss, even though I was often not ready for it. Good back up and communication, all the way through the process. Very easy to work with.

N Walchuk

We received excellent customer service upon visiting the Solus showroom. All of the aesthetic options and the working details were explained and shown to us while there in our one and only visit. Our purchase was then done through email and the pick up date was as stated and packaged extremely well for transport. We are extremely happy with our purchase – Hemi 36 in Cinder with extra concrete rocks.

Hemi Outdoor Fire Pit Solus
Hemi 36 in Cinder

 

Jill and Justin

Excellent customer service and well worth the reasonable wait.

We’re very happy with our experience with Solus and the installation. They supply a premium product that is well worth paying a bit more for. The customer service from the first “drop by” the studio, to the design and installation of the final product was stress free. These people love their product and it’s contagious! Huge thank you to both Kris and Elton.

Jennie Frisbie

Love our new firepit

Once I saw our firepit onine I was pretty obsessed. We got the elevated halo 36. It’s just so pretty. Solus was lovely to deal with as well. It was easy to order and the rep spent a lot of time on the phone with me helping to pick out the color. the firepit shipped out on time and got here in perfect shape. We are very happy with our purchase.